As a student entering the corporate world, one of the most critical aspects of your skill-set is your communication ability. Effective communication within a company can help to foster a healthy working relationship between you and your colleagues. Simultaneously, strong business communication with external stakeholders such as clients and customers go a long way.
At Talerang, we speak to companies on a daily basis to understand what would make them excited to hire a fresher. Business communication is a significant aspect for them. Here is a summary of some key points HR professionals expect from an early stage professional:
- A positive tone and wording is critical: Make it a point to use a positive tone when interacting with stakeholders. For example, suggest alternatives and offer solutions to problems instead of getting defensive or argumentative. If you need someone’s help with a task, make it sound like a request than a demand. Be assertive rather than aggressive while communicating with your team and customers. You should also avoid monotone responses – incorporate energy into your conversation. If you can build a positive aura around you and your team and your customers genuinely like speaking to you, the results will follow!
- Be an active listener: Business communication is as much about listening as speaking. Avoid bringing in strong opinions and being distracted by your own thoughts. Be engaged and give your full attention to the speaker. Pay attention during business conversations and meetings and ask questions. Being curious and asking questions will help you guide the conversation and keeps you focused on the topic.
- Be prudent with your writing: Business communication is mainly conducted over e-mail. An average office employee sends and receives 122 emails per day*. Here are some ways to ensure you are effective with your business writing:
- Use the subject wisely: Ensure your e-mail is opened by having the right subject. For example, if the work required is urgent, reflect the deadline in your subject.
- Keep it brief and actionable: Keep your sentences short. Make sure the email is concise. Clarify next steps in the e-mail along with who is responsible.
- Check the tone: Avoid informal language while communicating via email. Close your mails with “Regards”, “Best” or “Yours sincerely”, depending on the situation.
- Proofread: Review your emails for spelling, grammar and punctuation.
The best part about graduating is no exams at work. However, the way you interact both in person and in writing will determine how people perceive you. Ultimately, even if you work extremely hard, if you are unable to communicate the impact of your work to your manager and clients you will not be appreciated. Effective business communication is extremely critical to succeeding at any job at any firm.
Link to the published article: http://bit.ly/2h1qqlK